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Emotionally Intelligent Leader

Submitted by yayoi.moriguchi on Mon, 02/08/2016 - 9:58am

Learn and practice EI concepts, frameworks and tools to develop your emotional leadership practices.

View PDF BrochureSchedule: September 2017 - January 2018

Program Delivery: Blended

Commitment: 25 hours (2 days in class and 11 hours online)

Investment: $2,250
This program is eligible for grant funding up to five weeks prior to program start. Register now to start the grant application process.

Building Your Case: We have some advice and tips to help you prepare a compelling business case to present to your organization if you need to gain approval for time away from work and also justify the investment. Please email

Professional Development Hours: 25 CPD hours for CPHR recertification with HRIA

Designed to integrate everyday workplace situations, the aim of this blended program is to develop your emotional intelligent (EI) strategies over a period of time. As you learn both foundational and advanced EI concepts and frameworks, you will intentionally focus on practicing tools within your work environment. Practically applying your new knowledge will build positive habits and skills to increase your effectiveness in leading yourself and your team. During the online module, you will identify and analyze real challenges and begin to build your development plan. The online sessions will provide the foundation for the in-class discussions in the latter portion of the program. This learning experience is facilitated by Fred Jacques PhD, a sought-after coach and EI practitioner with years of experience in both profit and not-for-profit sectors.

You will be able to answer the following learning questions upon completion of the program:

  • What are the four components of EQ?
  • What tools and exercises can I use to improve my EQ strategies and positively leverage my emotions?
  • How do I use and manage the emotional sub-text of my workplace interactions?
  • How do I identify emotions that influence my decisions and actions?
  • How do I identify and avoid common decision-making pitfalls?
  • How do I learn to adapt my emotions before and during conflict to achieve optimal outcomes?
  • How do I analyze EQ challenges within my organization?
  • How do I apply advanced EQ models and skills within my day-today interactions and influence organizational culture?
  • What is my personal plan for EQ development and practices?

Learning Journey:


"Fred Jacques, the program faculty, is a great facilitator and has amazing street credibility. He is not just here to teach EI - he has developed it. He is a thought leader.”
Glenn Brillinger, Vice President of Sales – Canada – Core-Mark International Inc.

"My new found attention to mindfulness makes me feel confident in my decision making because I am now aware of my emotions and their impact. I now have tools and a concrete plan on how to move forward as a more successful team leader.”
Ryan Ropcean, Safety and Lean Manager, Aquatera Utilities Inc.

“I will use the concepts and tools learned in this program for both professional and personal growth. The program encourages the sharing of personal experiences and stories which I have found to be a very valuable learning experience I can draw from to be a more mindful, compassionate leader and person who is capable of engaging and motivating others.”
Shabeena Habib, Human Services Vice President, Goodwill Industries of Alberta

"Good forum to discuss this important element of business that is often forgotten. Great tools for being mindful and empathetic. This program helped us to build stronger relationships at work, and I now see increased productivity and morale.”
Chris Birch, General Manager, Canadian Tire Corporation

"Every leader should understand how emotion is involved in all aspects of leadership.”
Doug Hittel, President, Mancal Energy


Fred Jacques, PhD
Fred is a leadership educator and consultant with over 30 years of experience in both the public and the private sectors. He has designed and delivered leadership development programs that incorporate best practices in seminar-style instruction, experiential exercises, 360-degree feedback and individualized coaching. Fred is a sought-after facilitator and coach and is known for his attention to client needs and his sense of humour. Fred has a Ph.D. in Organizational Behavior from the Haskayne School of Business and an M.A. in Applied Behavioral Sciences from the Leadership Institute of Seattle at City University. He is a Certified Human Resources Professional and is accredited in the use of the Myers Briggs Type Indicator (MBTI), the EQi-2.0 and numerous other assessment tools.