Diane Bischak

Diane Bischak is an associate professor in the Operations Management area. Diane obtained her Ph.D. in industrial and operations engineering at the University of Michigan. Prior to joining the Haskayne School of Business in 1999, she held faculty positions with North Carolina State University, the University of Alaska Fairbanks, and the University of Auckland, New Zealand.

Diane teaches courses in management science, simulation, and spreadsheet modeling and analysis of business problems. Her research interests include health care operations management, statistical quality control, and behavioural operations management. She is Co-Director of the Healthcare OPerational Excellence (HOPE) Laboratory at the University of Calgary, the mission of which is to conduct basic and applied research to improve operational aspects of the delivery of health services.

Diane has published articles in numerous journals including Management Science, IIE Transactions, Journal of Quality Technology, and Health Care Management Science. She was awarded the Dean's Teaching Award in 2002-2003, and a paper co-authored with Rob Oxoby won the 2005 IBM Best Paper Award for Innovation in Service Operations, awarded by the Production and Operations Management Society (POMS).

Diane is also a classically-trained violinist whose pre-professorial career included seasons with the Ann Arbor Chamber Orchestra and the Flint (Michigan) Symphony Orchestra as well as performances at Tanglewood under Leonard Bernstein, Seiji Ozawa, and Klaus Tennstedt.

Publications:

T.R. Rohleder, P. Lewkonia, D.P. Bischak, P. Duffy, and R. Hendijani. Using simulation modeling to improve patient flow at an outpatient orthopedic clinic, Health Care Management Science 14 (2011), 135-145.

E.A. Silver and D.P. Bischak. The exact fill rate in a periodic review base stock system under normally distributed demand, Omega 39 (2011), 346-349.

J.R. Boyce and D.P. Bischak. Learning by doing, knowledge spillovers, and technological and organizational change in high-altitude mountaineering, Journal of Sports Economics 11 (2010), 496-532.

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