All new faculty, staff and PhD students are provided with a Haskayne e-mail address to be used for official university correspondence. This is the address that will appear on your business cards.
When you arrive at the university, a campus mailbox will be created for you by UCIT which you will need to activate. You will initially be given an e-mail address reflecting the campus e-mail system. ITS will then create a second address on your original campus mailbox reflecting the Haskayne School of Business.
What e-mail address should I use?
The original e-mail address provided to you by IT will be a combination of your IT user name followed by @ucalgary.ca.
The e-mail address provided to you by the Haskayne School of Business will appear as firstname.lastname@example.org. This is the address you will be required to use for all official university and program correspondence (including mailing lists).
How do I get my new Haskayne e-mail address?
Once you have activated your IT computing account, you will need to contact ITS to have your new Haskayne e-mail address created.
What do I need to do to start using my new Haskayne e-mail address?
The Haskayne School of Business uses Microsoft Outlook as the standard email client. Your Exchange email alias will be updated automatically in Outlook. Your Haskayne e-mail address will appear in both the HSB and campus on-line directories.
How do I configure my computer at home to read my Haskayne e-mail?
You can read your e-mail from home using one of several options. Any e-mail client that supports the Microsoft Exchange will work.
- Follow the instructions that come with your e-mail client software to create a new mail account.
- Campus Webmail system
Now that I'm using my new Haskayne e-mail address, what happens with the address (@ucalgary.ca) that campus IT originally created?
Nothing. It still exists. Any e-mail sent to you regardless of whether it is sent to your Haskayne address or your campus address will go to the same mailbox. Just keep in mind, if you've already configured your e-mail software with your Haskayne address, then when you send new e-mail or reply to existing e-mail, your Haskayne address will be attached to the outgoing mail.
What if I forget my Haskayne e-mail password?
You can reset your campus passwords with this utility - https://password.ucalgary.ca/
Help! I need to recover a deleted email!
To have emails or email folders restored, please send an email to email@example.com. You can also call them at 403-220-5555. Explain what folder/email was lost and when you last saw it. Messages that are deleted reside within backup for up to 30 days. Afterwards they are purged from the system and are no longer available for recovery.
Please note that emails are backed up nightly. As a result, if an email was received prior to a backup, no recovery is possible.
What e-mail account management utilities are available online?
Everything from changing your password, setting up a vacation message to checking your available disk space. You will be required to log in using your IT user name and password to perform any account management functions on your campus/Haskayne e-mail account.
How do I access my Haskayne e-mail when I travel?
You can use the University of Calgary's Exchange OWA system to read your Haskayne e-mail from any computer with an Internet connection and a web browser. Again, because your Haskayne e-mail address is set up on your campus e-mail account, you will be required to log in using your IT user name and password to use online mail. Please navigate to https://mail.ucalgary.ca .
My Haskayne e-mail address doesn't appear to be working. Who do I contact?
You will need to contact IT at 220-5555 or email 220-5555.