University of Calgary

MGST 741 - Business Process Improvement and Creative Problem Solving - Winter 2018

Business process improvement and creative problem solving as critical components of competitiveness. The adjective "business' is used to indicate that the course emphasizes improvements in non-manufacturing processes (of relevance to all organizations) in such areas as development, distribution, financial accounting/planning, order entry, personnel, and purchasing. Topics covered include the relationship to Total Quality Management and Time-Based Competition, incremental versus radical improvement, selection of key processes for study (including bench-marking and the role of capacity constraints), process flow diagramming, Pareto analysis, cause-and-effect analysis, statistical control charts, affinity diagrams, and steps in creative problem solving. Team exercises and projects make up a substantial portion of the course.
This course may not be repeated for credit.


  • H(3-0)


  • Operations Management 601 or equivalent.


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