Operations and Supply Chain Management

Academic Areas

The operations and supply chain management area is an academic specialization in the Haskayne School of Business. Two particular research strengths of our faculty are:

Spotlight on Research

New research on cross-dock distribution centers sheds light on how to improve efficiency.

Marco Bijvank and his colleagues develop an integrated scheduling and assignment model for reducing waiting times at distribution centers.

A dispatcher of a cross-dock terminal faces two interrelated decisions: where and when the trucks should be processed at the dock doors of the terminal. Including flexibility by operating (part of) the dock doors in a mixed service mode is known to make cross-dock operations more efficient (i.e., when both inbound and outbound trucks can be processed at these mixed-mode doors). In this paper, we illustrate that cost reductions of 20–30% can be obtained when these decisions are made in an integrated fashion instead of sequentially (such as first-schedule-then-assign). This increased operational performance depends on the utilization rate of the dock doors as well as the proportion and position of the mixed-mode dock doors. We have investigated this impact for U-shaped cross-dock terminals. First, the marginal benefit of increasing the number of mixed-mode dock doors diminishes. We recommend managers to use at least 40% of the dock doors in a mixed service mode. Second, positioning mixed-mode dock doors at the center of the cross dock seems to outperform other layout configurations

Their findings were recently published in the European Journal of Operational Research in the article “Integrated scheduling and assignment of trucks at unit-load cross-dock terminals with mixed service mode dock doors

Faculty

Osman Alp

Osman Alp

Associate Professor
Area of expertise: Inventory Management, Distribution Logistics, Sustainable Transportation
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Marco Bijvank

Marco Bijvank

Assistant Professor
Area of expertise: Supply Chain Management, Decision Making, Healthcare Management
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Diane Bischak

Diane Bischak

Professor Emerita
Area of expertise: Health care operations management; discrete-event simulation; spreadsheet business analytics
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Giovani Caetano da Silveira

Giovani Caetano da Silveira

Professor
Area of expertise: Operations strategy, Mass customization, Supply chain management, Servitization
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Serasu Duran

Serasu Duran

Assistant Professor
Area of expertise: Energy-related Operations, Sustainability, Empirical Analysis, Supply Chain Management
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Janice Eliasson

Janice Eliasson

Senior Instructor
Area of expertise: Teaching Innovation
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Alireza Sabouri

Alireza Sabouri

Assistant Professor
Area of expertise: Supply Chain Management, Healthcare Management
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Edward Silver

Edward Silver

Professor Emeritus
Area of expertise: Supply Chain Management, Decision Making
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Brent Snider

Brent Snider

Haskayne Teaching Fellow, Teaching Professor, Academic Director - Executive MBA Program 
Area of expertise: Enterprise Systems, Experiential Learning
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Maria Stoletova

Maria Stoletova

Instructor
Area of expertise: Inventive Problem Solving (TRIZ), Quality Management
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Sherry Weaver

Sherry Weaver

Senior Instructor, Associate Dean - Undergraduate Program
Area of expertise: Ethical Leadership, Decision Making, Healthcare Management
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